Terms & Conditions

Home From Home – Yorkshire Stays 

BOOKING – TERMS AND CONDITIONS

Thank you for choosing to stay with Home from Home – Yorkshire Stays.  We look forward to welcoming you to Hopetown Apartment. By making this booking you are entering into an agreement with us.  Please read our Terms and Conditions of Booking below.

Bookings

Rates are quoted per night and for the full duration of your stay. We ask for the full stay to be paid upon booking unless this is a longer term stay where we would agree payment terms on a case-by-case basis.

Prices

The rate quoted is for the dates requested and dependent upon your length of stay.  Should you change any of these details then the rates maybe subject to change.

Personal Data/Privacy Policy

Any data collected during the course of a booking or reservation enquiry will be stored on our computer(s).  Your personal information is stored securely until a time when it is no longer required.  We will not share your details with any third party.  The information held may include, but is not limited to, details such as your name, address, telephone number and email address.  Your email address will be used to send you confirmation of your booking and other information which may be useful pertaining to your stay with us.  No financial details are retained in any format.  To comply with the General Data Protection Regulations (GDPR) you have the right to have your details be removed upon request.

Guest registration

As part of our registration, we ask guests to complete a form via Superhog.  The link to complete this will be sent direct from Superhog. This needs to be completed ahead of the arrival date.

Cancellation

Guests can cancel up to 7 days before their stay and receive a full refund.

If guests cancel between 48 hours and 7 days a 50% refund will be provided.

Less than 48 hours and no refund will be provided.

Arrival and Departure

Your accommodation will be available after 3pm on the of arrival.  Please vacate the property by 10am on the day of departure.

GUEST STAY TERMS AND CONDITIONS

The conditions in this document form the basis of the contract between the Accommodation Provider and the Guest. Please read them carefully.

Definitions

A.     The Accommodation Provider means the owner or management company providing the accommodation.

B.     The Guest means the person booking the accommodation and includes all members of the party.    

C.     The Booking Terms and Conditions means the contract between Ormad Properties Ltd trading as Home from Home – Yorkshire Stays.

Property

The Property (“the Property”) to which this contract applies is the Property as defined in the Booking Terms and Conditions.

Commencement and Duration

The occupancy will commence on the date specified by the Guest on the booking form submitted to Ormad Properties Ltd t/a Home from Home – Yorkshire Stays (“the Start Date”)

The occupancy will end on the date specified by the Guest on the booking form submitted to Ormad Properties Ltd t/a Home from Home – Yorkshire Stays (“the End Date”)

The Start Date or the End Date may only be altered with the prior approval of the Accommodation Provider and payment of any sums required due to such a change.

Occupancy and Other Charges

The Guest has provided or will be responsible for providing the following information and payment of the below charges: –

  • Prior to the Start Date the Guest will have paid the occupancy charge in accordance with the Booking Terms and Conditions.
  • Prior to the Start Date the Guest will have completed the guest referencing form via Superhog.
  • The cost of any damage to the Property or to any items in and/or at the Property caused will be invoiced directly to the guest.  Payment for these damages will be required within 7 days of receipt of the invoice.  If this is not paid, this will be escalated to Superhog.

Guest’s Occupation and Use of the Property

  • The Guest will take reasonable care of the Property, and will keep the

Property in the same state of repair and condition as it was at the Start Date. In particular, the Guest will:

  1. not bring any hazardous or combustible goods or material into the Property;
  2. not pour any oil, grease, or other damaging materials down the drains or waste pipes;
  3. avoid danger to the Property or neighbouring properties by way of fire or flooding;
  4. ensure the Property and its fixtures and fittings are kept clean during the tenancy; and 
  5. not interfere with the smoke detectors, heat detectors or the fire alarm system;
  6. use appropriate bins provided for general waste, recycling and garden waste;
  7. remove all their belongings at the end of the stay. Any items not belonging to the Accommodation Provider shall be disposed of once the booking has ended.
  • The Property is to be used for short term residential accommodation. The Guest agrees (a) not to allow any animals in the Property unless otherwise agreed in advance of arrival (b) not to smoke in the Property and (c) to be respectful of the neighbours and keep noise from the Property to a minimum between the hours of 10pm and 8am.
  • The Guest shall be responsible for ensuring that they have the appropriate documentation and insurances for their travel and accommodation prior to arrival.

Guest’s Conduct

Without prejudice to the points above:-

  • The Guest must not harass or act in an antisocial manner to, or pursue a course of antisocial conduct against any person in the neighbourhood (including residents, visitors and agents of the Accommodation Provider. “Antisocial” means causing or likely to cause alarm, distress, nuisance or annoyance to any person or causing damage to anyone’s property. Harassment of a person includes causing the person alarm or distress, and antisocial conduct includes speech.
  • In particular, the Guest must not:
  1. make excessive noise. This includes, but is not limited to, the use of televisions, hi-fis, radios and musical instrument;
  2. keep any animals or pets in the accommodation without the prior written consent of the Accommodation Provider. Any such consent will not be unreasonably withheld. Any pet (where permitted) will be kept under supervision and control to ensure that it does not cause deterioration in the accommodation or any common areas, or nuisance either to neighbours or in the locality of the Property;
  3. allow visitors to the Property to be noisy or disruptive;
  4. use the Property or allow it to be used, for illegal or immoral purposes;
  5. vandalise or damage the Property or any part of the common parts or neighbourhood;
  6. leave rubbish ether in unauthorised places or at inappropriate times;
  7. use or carry offensive weapons in or to the Property;
  8. use drugs or consume inappropriate amounts of alcohol in the Property.

Complaints 

Any complaints about the accommodation or its contents, must be raised with the Accommodation Provider (or their agent) during the Guest’s stay.  

 Guest Cancellation Policy

Should the Guest cancel, such cancellation shall be dealt with as provided in the Booking Terms and Conditions.

Accommodation Provider’s Responsibilities 

  • The Accommodation Provider must provide to the Guest, 24 hour contact details for themselves or whoever is responsible for providing property access and looking after the Guest during their stay.
  • The Property must contain all items for the use of the Guest, as included in the inventory.
  • The Accommodation Provider is responsible for ensuring that The Property is safe, ready to accommodate guests, that the Property is clean and has provided linen, towels, and welcome packs.
  • The Accommodation Provider must ensure that the relevant buildings and contents insurance is always in place.
  • The Accommodation Provider will take out and maintain appropriate public liability insurance and occupiers’ liability insurance for the Property.  

Emergency Access 

The Guest agrees to give immediate access to the Accommodation Provider in an emergency. The Accommodation Provider reserves the right to effect forcible entry to the Property should such access not be made available.

Please download “Licence To Occupy” by Clicking Here

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